This Refund Policy applies to purchases made through StorivaBooks ("we", "us", or "our"). StorivaBooks is operated by an individual and provides digital products.
By making a purchase on our website, you agree to the terms of this Refund Policy.
StorivaBooks sells digital products, including personalized digital books. No physical goods are shipped.
Once a digital product has been generated and delivered, it is considered used and cannot be returned in the same condition.
If your order has not yet been generated or delivered, you may request a refund.
Due to the nature of digital and personalized products, refunds are not guaranteed after delivery and are reviewed on a case-by-case basis.
Refunds may be granted for:
Refunds will not be issued for:
If you are located in the European Union or the United Kingdom, you acknowledge that the product is digital content and delivery begins immediately after purchase.
By completing your purchase, you expressly consent to immediate delivery and acknowledge that you lose your right of withdrawal once delivery begins, in accordance with applicable consumer protection laws.
To request a refund, please contact us and include your order email, order ID (if available), and the reason for your request.
Email: support@storivabooks.com
Approved refunds are processed through our payment provider, Paddle, and returned to the original payment method. Processing times may vary depending on your bank or payment provider.
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated revision date.
If you have questions about this Refund Policy, contact us at:
Email: support@storivabooks.com
Website: https://storivabooks.com/contact