This Refund Policy applies to purchases made through StorivaBooks ("we", "us", or "our"). StorivaBooks provides digital products only.
By making a purchase on our website, you agree to the terms of this Refund Policy.
StorivaBooks sells digital products, including personalized digital books. All products are instant digital downloads.
Once a digital product has been generated and delivered, it is considered consumed and cannot be returned.
If your order has not yet been generated or delivered, you may request a full refund.
Once a digital product has been generated and delivered, refunds are not available.
Refunds are only issued if one of the following applies:
Refunds will not be issued for:
If you are located in the European Union or the United Kingdom, you acknowledge that the product is digital content and delivery begins immediately after purchase.
By completing your purchase, you expressly consent to immediate delivery and acknowledge that you lose your right of withdrawal once delivery begins, in accordance with applicable consumer protection laws.
If you experience a technical issue with your purchase, please contact us and include your order email and order ID.
Email: support@storivabooks.com
Eligible refunds are processed through our payment provider, Dodo Payments, and returned to the original payment method. Processing times may vary depending on your bank or payment provider.
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated revision date.
If you have questions about this Refund Policy, contact us at:
Email: support@storivabooks.com
Website: https://storivabooks.com/contact